The Department for Transport and Infrastructure (DIT) has announced that South Australians affected by the recent Optus data breach are now able to apply for a replacement driver’s licence online.
The Department said that by using their mySAGOV account, the drivers need not visit a Service SA Centre.
It said Service SA had already processed more than 62,000 driver’s licences and permit of proof-of-age card replacement requests in-person in two weeks, and had now developed an online solution to allow affected customers to access the service without having to attend a Service SA Centre.
This online licence form is now available for customers to use.
According to DIT the new form removing the requirement for people to attend a Service SA office in person provided a simpler and more convenient option for tens of thousands of South Australians who have had their data compromised.
“It will also help to manage the current very high demand and staffing resources at Service SA centres across the State,” DIT said.
“Existing mySAGOV account holders will be able to access the secure online form by visiting the Service SA website and logging in with their mySAGOV account details, an option already open to nearly 900,000 South Australians currently holding verified mySAGOV accounts.”
It said Optus customers whose licence number was affected by the breach will need to make a declaration saying they have received notification that their details had been compromised.
“Service SA will process these online forms as quickly as possible, with customers to be notified by email once their application has been completed,” the Department said.
“Once processed, customers will be able to access their new licence number through their mySAGOV account and on the mySAGOV app.”
It expected the new driver’s licence card to be produced and posted to the applicant within 1-2 weeks.
“Customers using the new online form due to the Optus data breach will receive a free licence replacement with the Government waiving the usual $20 fee.”
DIT said affected drivers would still be able to attend a Service SA centre in person to organise a replacement licence if they wished.
Further information on using the online replacement service can be found on the Government’s website at this PS News link.
