25 September 2023

Veterans sign on for online claims

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The Department of Veterans’ Affairs has announced that more than 75,000 veterans are now members of its online claiming platform, MyService.

Announcing the milestone, the Minister for Veterans and Defence Personnel, Darren Chester said the Department was currently undergoing the most significant reform in its history, ensuring veterans and their families had faster and easier access to the services they needed.

“Initiatives like MyService are delivering real benefits for veterans and their families by reducing the red tape and making the claiming process simpler,” Mr Chester said.

“Moving to an online platform has allowed veterans to submit claims by answering as few as three to seven questions, compared to the 40 questions on some paper forms,” he said.

“In some cases, claims for common conditions are being approved almost instantly.”

He said the number of people using MyService continued to grow as more services became available on the platform. The more than 75,000 current users had submitted nearly 50,000 claims.

“Claims for treatment for mental health conditions are among those that are available for immediate approval,” Mr Chester said.

“The Department is working closely with the veteran community to ensure that veterans and their families can connect with DVA and access services and support when, where and how they want.”

For veterans interested in signing up to MyService, the website can be accessed at this PS News link.

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