26 September 2023

Trains’ Smart Ticketing rolls extended

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The Department of Transport and Main Roads has extended its Smart Ticketing rollout to the Doomben and Shorncliffe train lines.

Adult full fare customers on the lines can now use their credit card, debit card, smartphone or smartwatch to pay for their journey.

The announcement comes as the system clocks up two million Smart Ticketing trips since its rollout began on the Gold Coast Light Rail network.

Minister for Transport and Main Roads, Mark Bailey said train and tram passengers welcomed the system.

“Two million trips are an outstanding endorsement from our customers,” Mr Bailey said.

“The Smart Ticketing investment has always been a hit on Gold Coast trams, with over 1.7 million trips taken using contactless payment on trams since the launch in December 2020.”

He said more than 360,000 trips had been taken on heavy rail since the launch a few months ago, and that number continued to grow as more destinations were connected to the Smart Ticketing system.

“I look forward to seeing these numbers rise as the rollout continues, and customers transition to this new way to pay,” Mr Bailey said.

He said train users who preferred to pay for their journey with their Go Card would be able to continue doing so.

“Customers travelling on a child or concession fare should continue to use their Go Card for now, as should customers on these lines who are travelling beyond Roma Street station or using a connecting bus service,” Mr Bailey said.

“Plans for activation of the system on buses and ferries are well under way and will be rolled out in 2023.”

More information about the Smart Ticketing project can be accessed at this PS News link.

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