26 September 2023

New ‘quiet time’ for Access Canberra

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Access Canberra has announced a dedicated daily ‘quiet period’ for vulnerable Canberrans who may not have access to online services during the Coronavirus pandemic.

Executive Branch Manager of Engagement and COVID-19 Response at Access Canberra, Emily Springett said that all its services except new ACT driver licence applications were now available online and by phone in response to the health crisis.

“However a dedicated quiet period has also been established between 9am and 11am, to support vulnerable Canberrans and those with English as a second language, who may not have access to online services or who need assistance to do so,” Ms Springett said.

She said the change to the Agency’s service delivery model meant it could continue to provide customer service, while supporting the health and safety of staff and the community.

“Access Canberra has revised its service delivery model in response to COVID-19 to make it as easy as possible for Canberrans to access our services,” Ms Springett said.

“Unless you are applying for a brand-new ACT driver licence, you can do everything over the phone,” she said.

“We have even set up a number plate delivery service and will deliver the new plates to your home.”

She said that all Access Canberra service centres in Woden, Tuggeranong, Belconnen and Gungahlin would remain open from 9am to 4pm on weekdays.

“Our message to the Canberra community is please go online to complete your transaction or call us on 13 22 81 for assistance,” Ms Springett said.

“If you still need to visit a Service Centre, please call and arrange a time to visit.”

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