ACT Policing has launched a new way for members of the Community to get a message to the police by using an online report.
Claimed to provide an additional way for Canberrans to report certain incidents, submit requests and provide information to police, the new service will allow for minor, non-urgent incidents to be reported online, as opposed to an urgent phone call being placed alive.
Minister for Police and Emergency Services, Mick Gentleman said the project would allow for responses to be adapted and was a result of work collaborated by both ACT Policing and the ACT Government.
“This portal will allow for resources to be directed to where needed,” Mr Gentleman said.
“We listened to the community and the needs of policing, and this portal is a direct result of this,” he said.
“It is great that we can continue to adapt the delivery model and allow for new and innovative ways to be embedded within the service.”
Mr Gentleman said ACT Policing had heard from community members via forums and feedbacks about the tool as to how the portal could best serve those needing to report.
“This is another example of how police here in the ACT are receptive to community needs and continue to work with the Government to help Canberrans,” the Minister said.
“Online reporting is an additional method of reporting, which will complement existing channels,” he said.
Chief Police Officer for the ACT, Deputy Commissioner Neil Gaughan said online reporting would see benefits for both the community and the police.
“Online reporting will provide the community with greater choice and more convenience to report non-urgent property damage and vandalism incidents,” Deputy Commissioner Gaughan said.
“Harnessing the power of digitisation and technology will also facilitate better decision making by ACT Policing in the assessment, triage, and dispatch of our resources,” he said.
“Enabling this reporting to be done online will free up our call takers to respond to more serious, time-critical matters, allowing us to serve the community more efficiently.
Deputy Commissioner Gaughan said he wanted to emphasise one thing: “If it’s happened, report online; if it’s happening, call 131 444, or Triple Zero (000) in an emergency”.
“I also want to assure the community they will receive the same level of service from ACT Policing, however they choose to report an incident.”
The ACT Policing’s online services portal can be accessed at this PS News link.