25 September 2023

New ID security for PS clients

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Cyber Security NSW has established an identity recovery service for NSW Government customers whose identities become compromised from a cyber incident.

Cyber Security’s IDCARE Identity Recovery Service was launched at an event in Sydney on 16 July.

Chief Officer of Cyber Security, Tony Chapman announced the arrangement saying it would be a whole-of-Government subscription, enabling 500 individual referrals to IDCARE to be used by NSW Government Departments and Agencies as required.

“For customers of the NSW Government this arrangement means a more direct connection between residents of NSW and the specialist support available via IDCARE,” Mr Chapman said.

“As around one in three clients of IDCARE reside in NSW our arrangement is a very practical and meaningful way the NSW Government can support customers impacted by scams, identity crimes and cybercrimes,” he said.

Managing Director of IDCARE, David Lacey said thes arrangement was an Australian first and would enhance the connectivity of IDCARE across all NSW Government Departments and Agencies and their customers.

“The NSW Government has shown great leadership in responding to the needs of those impacted,” Professor Lacey said.

“Connecting impacted residents to IDCARE quickly can make a real difference to the harm they experience online, the exposure they have to other crimes, and the timeliness of their response efforts.”

He said Departments and Agencies wishing to use IDCARE’s Identity Recovery Service should contact Cyber Security NSW at [email protected].

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