26 September 2023

New housing app rental as anything

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The Department of Communities and Justice has released a new mobile phone app to assist public housing tenants in their dealings with the Department.

The MyHousing app has been welcomed by the Minister for Families, Communities and Disability Services, Gareth Ward who said it would revolutionise customer service in the housing space.

Mr Ward said the app provided tenants with a simple way to manage and view accounts including rent and water, as well as to make payments, lodge maintenance requests and connect to a range of support services.

“Having to queue up in an office or wait on the phone is frustrating and time consuming,” Mr Ward said.

“Thanks to this new technology, our customers will be able to easily access services at the touch of a button,” he said.

“This means time savings for them and more time for our staff to focus on helping people with the greatest needs.”

Mr Ward said the Department managed 100,000 tenancies and 60,000 applications for social housing assistance each year.

He said a survey of 14,000 of clients, conducted by the Department last year revealed 98 per cent owned a smart phone.

He said the app had been trialled extensively and received a customer satisfaction rating of 94 per cent.

Mr Ward said the app was available for download from the App Store and Google Play.

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