26 September 2023

Department of Transport meets a milestone

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The Department of Transport (DoT) has reached a major milestone in its DoTDirect accounts with more than a million customers now registered to take advantage of the service.

Designed to enable customers manage their licence and registration information and make payments online, anytime, anywhere, DoT’s online portal DoTDirect was launched in 2013.

According to Driver and Vehicle Services Director, Business Transformation, Mandy Sahb said she was delighted that so many customers have signed up to simplify their licensing requirements.

“Over the past nine years, DoTDirect services had been expanded to include over 100 online transactions and services”, Ms Sahb said, “such as transferring vehicles, booking a practical driving assessment, boat licence payments, recreational fishing licences and on-demand transport payments and processes.”

She said a million people now embraced the opportunity to skip the queues and manage their licences and registrations online, when it was convenient to save travel time and costs.

“We have seen jumps in registrations as a result of key events since DoTDirect launched, including a simplified enrolment process in 2016, on-demand transport reforms being introduced in 2019, and customers choosing to switch to DoTDirect online services during COVID,” Ms Sahb said.

“Recently, the Department of Transport provided more options for customers with the introduction of digital billing, cutting out the need for paper renewals in the mail.”

She encouraged everyone who joined the million customers signed up to DoTDirect to register for digital billing and enter a competition to win one of 12 Apple iPad Airs by filling out the entry form on the DoT website.

Further information about DoTDirect and the Apple competition can be accessed at the transport website at this PS News link.

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