Icon Water has launched a new community engagement platform aimed at having continuous dialogue with its customers and for that to translate into tangible good for the community.
General Manager of Icon Water, Davina McCormick said the Let’s Talk Water and Wastewater platform was an opportunity for customers to influence how Icon Water provided its services and to have a say on price proposals.
“Over the next few weeks, you will start to see us out and about, as well as online, talking to our customers, stakeholders and partners,” Ms McCormick said.
“There will be a number of opportunities and ways for the community to participate,” she said.
“Engagement via focus groups, forums, community pop-ups, polls, surveys and social media will allow the community to tell us about what they value, their priorities and any concerns regarding water and wastewater in the ACT.”
Ms McCormick said Icon Water’s Price Review initiative would be the first project hosted on the new platform
The General Manager said that every five years, the Independent Competition and Regulatory Commission (ICRC) reviewed Icon Water’s service and set the maximum prices it could charge.
She said the insights gathered from Let’s Talk Water and Wastewater participants would help inform Icon Water’s price proposal for the 2023-28 regulatory period, submitted as part of the ICRC review.
“Specifically, with the Price Review, we hope to get feedback and insight to inform and prioritise the investment decisions needed to provide affordable, reliable and quality water and wastewater services in the ACT,” Ms McCormick said
Icon Water’s community engagement platform can be accessed at this PS News link.
