26 September 2023

Services stepping up at Service NSW

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Service NSW has seen a huge spike in demand for help and information since the COVID-19 pandemic began.

Premier Gladys Berejiklian said Service NSW had been contacted around 1.5 million times since the pandemic begun, with people turning to the app, calling the hotline and visiting the website.

Ms Berejiklian said more than two million people had downloaded the Service NSW app and 63,000 phone calls were made to the hotline.

“Families and businesses are under enormous stress right now, but we are helping make life easier for them by providing a one stop shop where they can get all the information and support they need,” Ms Berejiklian said.

“Whether you’re a business owner after details on financial assistance, a couple wanting to book an appointment with a cost of living specialist, or a senior seeking the latest information on restrictions, Service NSW is here to help,” she said.

Ms Berejiklian said the top five questions people asked Service NSW were on interstate travel; visiting family and partners; travelling to visit elderly parents on ANZAC Day; providing transport to family/friends to pick up food and essentials; and travel for work or medical purposes.

She said financial support for individuals and businesses was also available through Service NSW.

Service NSW’s information on COVID-19 and available support can be accessed at this PS News link.

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