26 September 2023

Services Australia extends rural reach

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Services Australia has announced its new MyGov app has passed two million downloads just as its newest Mobile Service Centre (MSC), Kangaroo Paw II, begins operating.

In a statement, the Agency said that within six months, two million people had used the MyGov app for better access to Government services, including Centrelink, the Australian Taxation Office and Medicare.

“MSCs also provide more rural and regional Australians with easy access to Government services, with the new Kangaroo Paw II joining Blue Gum, Golden Wattle and Desert Rose travelling to rural and regional communities across the country,” Services Australia said.

“Staff on board can help people with Medicare and Centrelink matters, and connect people with the Department of Veterans’ Affairs and the National Disability Insurance Scheme (NDIS).

Kangaroo Paw II will be based in South Australia and Western Australia.

The Minister for Government Services and the NDIS, Bill Shorten said the MyGov app was changing the way Australians interacted with Government services.

“We want all Australians to have easy access to Government services no matter where they live. That’s why I’m excited to welcome a new truck to the fleet,” Mr Shorten said.

The existing fleet has travelled more than 46,000 kilometres this financial year alone. Kangaroo Paw II will be a welcome addition to help Services Australia support even more people.”

He said many of the staff on board lived and worked within the communities they visited, and the passion, care, and tailored support they showed every client was second to none.

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