27 September 2023

Reflections: How a mirror can reveal the origins of team culture

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Julie Parker says if you are depressed at the bad attitudes of your team members and want to discover the reasons — begin by looking in the mirror.

Are you annoyed at your team’s lack of appreciation? Do they run out the door the second their shifts are finished?

Are you concerned that they work slowly to clock up extra paid minutes?

Maybe you are upset at their questioning over every minor aspect of the ‘fair’ working conditions.

Sometimes it may feel to you there are so many reasons to doubt your team members that seeing their positive behaviour is almost impossible.

There is a strange secret that I want you to consider that may be the answer to most of the challenges you experience with your team.

Your team is a mirror of you.

Let me explain what I mean by this statement.

Your team members, as is the case with most of your relationships, fall in line with what you think and do.

If you are distrustful, others will exhibit untrustworthy behaviour.

If you penny-pinch they will minute-pinch when completing their shifts.

If you are looking for examples of inefficiency, they will show you evidence of inefficiency.

It goes deeper.

If you do not care about them, they will not care about you, and even worse, they will not care about your clients.

If you are experiencing frustration with the behaviour of your team, it is not them who need to shift, to change…it’s you.

You want your team members to be loyal to you so that they have your back.

You want them to be patient with you when you are trying to achieve a great result; to be sympathetic when you are struggling; to be joyful when something wonderful has happened in your life.

If you want all this then you must act by setting the example.

You must behave in these ways; then, and only then, will your team members align their behaviour with your new behaviour.

Your thoughts and actions are a message to the world of what you want, what you deeply desire.

It is not that others respond to you differently, it is that you manifest the thoughts, attitudes and behaviour in those around you. You control it .

The strange secret is this: You create the environment in your team. Therefore, you must learn to take responsibility for the space you create.

In order for this shift to work, it must be authentic.

Treat your team members with the respect you want.

Trust them to the same extent that you want your clients to trust in your advice.

Extend to them the generosity of spirit, the encouragement and assurance that they are valued and you will see evidence of a shift in your experience with them.

It is not that others react to your thoughts and actions; it is that you create your reality with your thoughts and actions.

Isn’t that strange?

*Julie Parker is a trainer in the dental industry after many years as a practitioner. She can be contacted at www.julieparkerpracticesuccess.com.au.

This article first appeared on Julie’s blogsite.

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