26 September 2023

Prisoners hook up to voice from home

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Queensland Corrective Services (QCS) has launched a prisoner voicemail system to help families and friends stay in contact with loved ones in prison.

The system allows approved contacts to leave a voice mail message for prisoners at any time of the day or night. Prisoners can then retrieve the messages and reply with a voicemail message.

QCS Deputy Commissioner Custodial Operations, Gary McCahon said the prison voicemail service was another way for families and friends to keep in contact with loved ones in prison while visits were suspended.

“During the COVID-19 pandemic, we had to suspend visits to our correctional centres, which has caused a degree of anxiety amongst families and prisoners,” Deputy Commissioner McCahon said.

“Alongside the prisoner email system and virtual personal visits, the prisoner voicemail system is another technological solution that allows family and friends to keep in contact with loved ones while they are in prison.”

He said research had found that 96 per cent of prisoners believed that voicemail messages left them feeling better.

“Prison voicemail does not charge the prisoner to receive or send messages; however they will still pay the normal landline rate from prison to access voicemails or do live calls,” Deputy Commissioner McCahon said.

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