26 September 2023

Policelink links up to 10-year milestone

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Policelink, the Queensland Police Service’s (QPS’s) non-urgent contact point, has marked its 10th anniversary.

Since it was established in 2010, Policelink has become the primary point for Queenslanders contacting the police, enhancing the ability of the QPS to respond to non-urgent reports and deliver policing advice in a professional and timely manner.

It’s staffed 24 hours a day, seven days a week, 365 days a year.

The evolution of Policelink began in 2004 when then-Assistant Commissioner Kathy Rynders from the Metropolitan South Region formed a small project team to update the way policing was delivered across the State.

Current Police Commissioner, Katarina Carroll said that over the years Policelink had rapidly adapted to the changing pace of reporting, incorporating other contact options.

These included police officer online, public online, social media monitoring, SMS reporting for hearing-impaired community members, mobile phone applications and in-person kiosks.

“In recent years, the introduction of the Policelink app has allowed Queenslanders to receive push notifications for the State and has app-specific functionality, including, but not limited to, traffic crash reporting and eye-witness reporting with the ability to capture photographs and/or video through the app,” Commissioner Carroll said.

Superintendent David Tucker, who has led the Policelink team for the past five years, said he continued to be impressed by the ability of the QPS and the Policelink team to adapt to the changing operational environment.

“The needs of the community we serve are constantly evolving and I am proud of my team for the changes they have made and continue to make to meet this,” Superintendent Tucker said.

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