26 September 2023

PHILIPPINES: Commission chief looks to a digital future

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The new Chair of the Philippines Civil Service Commission (CSC), Karlo Alexei Nograles has outlined plans to modernise public service delivery through fast-tracked processes to embrace digitisation.

“The country cannot return to pre-pandemic norms, and the need for technology-based, streamlined and accessible processes to enable the Government to continue providing services post-pandemic is paramount,” Mr Nograles (pictured) said.

“I want to change outdated modes of service delivery,” he said.

“We digitise what can and should be digitised — we upskill our entire workforce to be digitally literate, adaptive, and agile in internet-based service delivery and learning.”

Mr Nograles said digital solutions should empower and not intimidate Public Servants.

“I want to change how the CSC cares for you, our people,” he said.

“I want transformation for our Civil Servants — to educate, equip, and empower each of you so that public service becomes a truly rewarding calling.”

He recognised the crucial role of Public Servants and lauded them for their dedication in serving the public amid difficult times.

“I will visit and consult with the different divisions and CSC’s regional and field offices to hear their concerns and suggestions to carve out plans for the future,” Mr Nograles said.

However, days into his new job and the CSC Chief has been challenged by the Alliance of Concerned Teachers (ACT) to resolve the unpaid overtime pay of teachers from the school year 2020-21.

The ACT claims that teachers worked 77 extra days in the previous school year for which they had not been paid.

Manila, 21 March 2022

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