26 September 2023

Online portal to uncover dodgy tradies

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Service NSW is trialling an enhanced public register to help consumers feel confident that their tradies are appropriately licensed for the job.

Welcoming the trial, the Minister for Customer Service and Digital Government, Victor Dominello said the updated website would allow customers to search licence records and business registrations to help them hire an appropriately qualified tradesperson.

“Government is improving transparency and the way customers can get the information they need to make informed decisions,” Mr Dominello said.

“The enhanced public register makes it quick and easy for customers to check their tradie’s records,” he said.

“It also includes a timeline capturing licence history and allows customers to view licence activity for approvals and compliance items, such as whether the licence was previously cancelled or suspended.”

Mr Dominello said the enhanced public register included plumbers and builders as well as other trade related licences such as white cards and high-risk work licences, which previously had not been on the same one-stop public register.

The Minister said customers could also use the enhanced register to check for owner builder permits, conveyancer licences, registered surveyors, security licences, vessel registrations, traffic control work cards, asbestos demolition providers and charitable fundraising organisations.

Minister for Fair Trading, Eleni Petinos said more than 5,600 homebuilding complaints were received in 2021 by NSW Fair Trading, with more than 600 of those related to unlicensed tradies.

“It is important consumers and businesses across NSW protect themselves and their investments by making sure they hire the right people for the job,” Ms Petinos said.

Service NSW’s enhanced public register can be accessed at this PS News link.

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