26 September 2023

Online gamblers to wind monthly statements

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Victorians who gamble online are to receive monthly account statements as online wagering and betting service providers become subject to strict new harm minimisation rules.

Issuing a Ministerial Direction, Minister for Gaming and Liquor Regulation, Melissa Horne said it would ensure more protection from gambling harm for those who betted online.

“Harm minimisation measures in the new Ministerial Direction include the requirement for wagering and betting service providers to deliver monthly account activity statements to customers and for staff members to undertake Responsible Service of Wagering Training,” Ms Horne said.

“Customers will also have greater capacity to refuse to receive direct marketing materials,” she said.

“The measures will be expanded so they apply to any wagering service provider licenced in Victoria, even if they only provide services in other States.”

Ms Horne said this would ensure that more people were protected from gambling related harm.

She said the new measures would be enforced by the Victorian Gambling and Casino Control Commission and build upon the first tranche of the National Consumer Protection Framework (NCPF), implemented in Victoria in 2019.

“This is another important step towards minimising gambling harm across Victoria and online betting companies will be held to account if they don’t follow the directions,” the Minister said.

“These new measures mean more Victorians are in control of their gambling habits and wagering and betting gaming providers are given stronger responsibilities to keep their consumers safe.”

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