26 September 2023

New tool to guide new home-builders

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Building a new home in NSW is to become easier as the Department of Planning and Environment (DPE) and the Department of Customer Service (DCS) launch a new digital tool to help guide homeowners through the process from start to finish.

Deputy Secretary of Delivery, Coordination, Digital and Insights at DPE, Amanda Fairley said the myHome Planner would assist people building or renovating a home, bringing all the necessary steps and information together in one convenient location.

“Building a home is an exciting life event but navigating the process can often be stressful, confusing and time-consuming, especially for first timers,” Ms Fairley said.

“From laying the foundations to finessing the finishing touches, we want to help people to get their dream project off the ground and reduce some of the stress.”

Deputy Secretary of Customer, Delivery and Transformation at DCS, William Murphy said feedback from a DCS survey helped inform the development of the tool.

“More than 70 per cent of respondents said an interactive building guide would have been helpful when constructing their home, with around 60 per cent telling us finding trusted information was challenging,” Mr Murphy said.

myHome Planner provides that clear and trusted information around rights and the regulations people must adhere to when building a home,” he said.

“This new tool equips customers with the knowledge they need to research, plan and design a new home.”

Mr Murphy said myHome Planner included interactive property reports, links to advice from NSW Government Departments, and a checklist of considerations when building a new home.

He said the tool was developed as part of DCS’s Life Journeys program, which works across Government Departments and Agencies to connect customers with targeted support to navigate key life events with confidence and ease.

DPE and DCS’s myHome Planner can be accessed at this PS News link.

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