SafeWork NSW has launched a new service standard for handling workplace incidents, in order to improve transparency and communication with impacted parties.
Minister for Better Regulation, Kevin Anderson said the new service standard, SafeWork NSW incident response and investigations – what to expect – Customer Service Standard , detailed the Agency’s service commitment to people directly involved in a workplace incident.
“Investigations into workplace fatalities, injuries, illnesses and other safety risks are complex and it takes time for SafeWork NSW to determine whether the investigation will lead to a prosecution and legal proceedings,” Mr Anderson said.
“The service standard provides clarity around the progress and status of investigations, so that victims, families and colleagues aren’t kept in the dark,” he said.
“This document also clearly outlines each stage of the investigation and formalises the regular, pro-active communication you can expect to receive from SafeWork.”
Mr Anderson said the new Standard was discussed at last week’s (23 February) meeting of the Family and Injured Worker Support Group, a 12-member group established by the State.
“The group gives injured workers and those who have lost loved ones an opportunity to help shape the NSW Government’s response to workplace incidents and provide feedback about how it can enhance its support services to affected people,” the Minister said.
“This group will determine whether the document does its job when it comes to improving how SafeWork handles workplace incidents,” he said.
SafeWork NSW’s six-page Standard can be accessed at this PS News link.
