The Public Service Commission (PSC) has announced that its For Government tool has been moved to Version Four of the Single Website Experience (SWE4), changing the appearance of its header and footer and introducing a new search concierge.
In a statement the PSC said the information was for designers and developers of products and services on some Queensland Government websites who must adhere to the SWE design model.
“The SWE design model provides styles, page models, components and guidelines to help Agencies publish simple, consistent, customer-centric information for Queenslanders,” the PSC said.
“The new search concierge provides readers with page suggestions and promotes featured content based on their search terms.”
There were also new ‘breadcrumb links’ at the top of each page to improve navigation on the website.
“SWE4 gives publishers more components to select from when publishing content on For Government. This includes an image gallery component and an accordion page layout,” the statement said.
“Most SWE3 components and features will continue to work with SWE4.”
As part of its Digital on Toast series, the PSC has explained the concept of human-centred design (HCD).
It said HCD was focused on developing solutions to problems from the perspective of citizens and business owners and could be broken down into three phases.
“In the first phase you should aim to understand the current behaviour, motivations, processes, systems and needs. This reveals a range of insights that help clarify and define the problem space,” the PSC said.
“The second phase involves ideation which turns ideas into prototypes. These are then tested with customers to gain feedback. “
In the third phase the solution could be implemented and its impact continually evaluated based on observation and feedback from customers.
“Essentially, HCD is all about building a deep empathy with the people you’re designing for, generating tonnes of ideas, building a bunch of prototypes, sharing what you’ve made with the people you’re designing for, and eventually putting your innovative new solution out in the community,” the PSC said.