26 September 2023

New digital service to drive registration

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Service NSW has launched a fully digitised vehicle registration service, offering digital renewal notifications and a Certificate of Registration in one place.

Welcoming the service, Minister for Customer Service and Digital Government, Victor Dominello said it would make forgetting or losing vehicle registration paperwork a thing of the past.

“Around 16 per cent of registrations are not renewed on time due to paperwork being damaged, misplaced or simply stuck on the fridge and forgotten about,” Mr Dominello said.

“Through the new service, motorists can opt-in to get electronic reminder notices and access their digital Certificate of Registration through their MyServiceNSW account,” he said.

The Minister said customers who opted-in would receive reminder notifications six weeks and two weeks before their registration expired, as well as one day after.

Mr Dominello said the reminders would come via email, in MyServiceNSW accounts and by push notifications in the Service NSW app.

“The service is optional, meaning customers will continue to receive a paper renewal notice unless they opt-in,” he said.

Minister for Metropolitan Roads, Natalie Ward said the service would save drivers time and help reduce the 7.2 million paper renewals sent by Transport for NSW each year.

“This service has been piloted using more than 1000 vehicles to great success, with 95 per cent of drivers giving the opt-in process the thumbs up,” Mrs Ward said.

“Although you can already renew your rego online, this additional option makes life easier for drivers by providing them with more information in the palm of their hand,” she said.

Further information on Digital Vehicle Registration can be accessed at this PS News link.

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