25 September 2023

MALAYSIA: PS prepares for ‘digital tsunami’

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Malaysian Public Servants should prepare themselves for a “digital tsunami” that will change forever the way the bureaucracy works, according to the Director-General of the Public Service Department (PSD), Borhan Dolah (pictured).

He said that in order to ensure PS employees were ready to face these technological challenges, staff at various levels must be exposed to and equipped with digital capability and skills.

“Hence, the Government recently launched the Digital Government Competency and Capability Readiness (DGCCR) program — an initiative designed to develop digital competencies and capabilities among Civil Servants so they can provide best service to the people,” Datuk Seri Borhan said.

“The DGCCR framework will emphasise an enhancement of eight individual capabilities and 17 organisational capabilities, which are expected to produce knowledgeable public officials to cater to future needs.”

He said DGCCR was designed to bring about change effectively and to contribute to organisational excellence through digital-minded PS employees.

“We expect this to have a high impact on the quality of services,” Datuk Seri Borhan said.

He said the Sabah Zone was the first chosen for the DGCCR launch and his Department would hold similar events nationwide.

Datuk Seri Borhan also announced the Government had allocated MYR450 (A$156) to serving PS staff and MYR225 (A$78) to pensioners to help them pay for celebrations marking the end of the Holy Month of Ramadan next month.

Kuala Lumpur, 18 May 2019

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