26 September 2023

MALAYSIA: PM demands faster service to the people

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Malaysian Prime Minister Ismail Sabri Yaakob has announced major reforms to the country’s Public Service to make it more “people-centric” and reduce the bureaucracy that has often hampered its services.

Speaking in Parliament, Datuk Seri Ismail Sabri (pictured) said among the changes were faster distribution of various assistance packages including cash aids, grants and soft loans.

“I will ensure that public organisations will be more efficient and effective by, among other things, having the appropriate size, structure and functions with no duplication of functions,” Datuk Seri Ismail Sabri said.

“We will detail and review existing functions to ensure they are always relevant and meet current and future demands,” he said.

“Functions which are no longer relevant need to be frozen and reviewed to enable us to perform updated duties more effectively.”

Datuk Seri Ismail Sabri said the Public Service delivery system should also be driven by new initiatives through approaches such as the adoption of five values based on rapid delivery, world-class knowledge, inspiration, flexibility and technology-oriented functions and services.

“The Government will always ensure the Public Service delivery system supports Malaysia’s transformation into a regional digital economy leader to nurture and build a more progressive society,” the Prime Minister said.

“We need to provide a strong, holistic and future-proof service platform.

“The Government understands that delivery through digital technology is critical in reducing bureaucracy, especially involving counter services.”

He said that through the Malaysian Digital Economy Blueprint initiative, or MyDigital, 80 per cent of Government services would be targeted on an ‘end-to-end’ basis by 2025.

“This will drive the transformation of the public sector into a digital Government by leveraging technology, data and digital intelligence, enhancing the digital skill set of Public Servants and improving the quality of online services,” Datuk Seri Ismail Sabri said.

Kuala Lumpur, 3 March 2022

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