The Department of Justice has foreshadowed reform in the funeral services sector, with a focus on the transparency of prices for customers.
Attorney-General and Minister for Justice, Shannon Fentiman has urged members of the community to have their say on funeral service operations in a survey conducted by the Australian Competition and Consumer Commission (ACCC).
“Arranging a funeral can be a difficult and emotionally-fuelled task that can be made even more difficult as customers aren’t given an opportunity to compare funeral prices and products easily,” Ms Fentiman said.
“That’s why I’m encouraging Queenslanders with experience of organising a funeral, working in the industry or even supplying the industry, who have information or concerns, to contribute to this survey.”
She said the survey was the first step in hearing from consumers and stakeholders on the issue and to better understand the concerns of the wider community.
Ms Fentiman also welcomed the ACCC announcement that competition and consumer issues in the sector were current priorities and that it had begun collecting insights from people all around Australia.
“We want Queenslanders to have a fair go at a time when they are most vulnerable,” the Minister said.
“The survey is open to everyone, but may be of particular interest to consumers, funeral homes, crematoria and cemeteries, and suppliers to funeral homes.”
The survey is available at the ACCC consultation hub at this PS News link and will be available until 17 April.
