The Queensland Branch of the Institute of Public Administration Australia conducted a number of breakout sessions at the recent BiiG Network Innovation Conference.
The sessions began with a keynote address from Managing Director of Business Models Inc. ANZ, Michael Eales (pictured).
In his address, Mr Eales challenged the audience to understand the designer’s mindset.
He said dramas on a global scale, including the COVID-19 health crisis, political upheaval and culture wars, had shattered prevailing world views during a time of unsettling technological change and environmental shifts.
“Is it time for all of us to rethink our role, the role of public sector institutions and the social contracts around which they stand?” Mr Eales asked.
He said the challenge to the public sector was to reimagine its capacity — “the capacity of your teams and your whole organisation”.
“You must embrace the uncertainty and not seek to control the overwhelming complexity of the modern world,” Mr Eales said.
He offered participants three key messages:
Drive collaboration across the public sector, work with industry and academia to solve the non-technical problems, the urgent crises.
Create community, which comes from strengthening the muscle of collaboration. This is about connectedness — between humans and for relationships that bind the organisations in our community.
Build trust by fostering the communities of practice and creating the products and services the public is willing to put their faith in.
