27 September 2023

Digital drive to boost PS services

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The State’s Whole-of-Government Digital Strategy has been launched by Minister for Innovation and ICT, Don Punch.

Mr Punch said the aim was to provide convenient, smart and secure services for all Western Australians.

“The new Digital Strategy will help State Government Agencies improve the way they deliver services, making it easier and safer for people and businesses to interact with the Government,” he said.

“The Digital Strategy will drive better service delivery by integrating and streamlining Government services and regulatory processes.

“Government operations will be reoriented around the needs of people and businesses, rather than the structures of Government.”

Mr Punch said Government decisions and services should be informed by data.

“The Digital Strategy will build whole-of-government data and analytics capabilities for new insights into WA’s most complex social, health, environmental and economic issues,” he said.

“It is also essential the State Government continues to protect its online services and systems from cyber threats.

“The Digital Strategy will strengthen the Government’s capability to detect, prevent and respond to cyber incidents.”

Mr Punch said as services and regulatory processes became increasingly digitised, the ability to access and use digital technology was even more critical.

“The Digital Strategy will help ensure that all Western Australians are digitally included by delivering initiatives that address the key barriers — connectivity, affordability, skills and design,” he said.

“This next phase of digital transformation is ambitious and exciting.

“The Government will deliver its vision for digital Government services through central leadership, strategic oversight and strong collaboration between Agencies.”

More information on the Digital Strategy can be accessed at this PS News link.

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