26 September 2023

Digital changes in for the long haul

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New digital services aimed at improving the Australian agricultural export experience are being developed by the Department of Agriculture, Water and the Environment (DAWE).

Assistant Secretary Digital Strategy at the DAWE, Jordan Hatch said a digital transformation journey could be long.

“Our approach delivers lots of small, regular and incremental changes that add up to make a substantial difference to Australia’s agricultural industry,” Mr Hatch (pictured) said.

He is currently sharing his experience of operating models for transformation with members of the digital profession. In doing this he emphasises two priorities for effective digital transformation.

“First we have to prioritise user needs over internal constraints,” he said.

“Following this, and starting with the ‘steel thread’ that runs through the whole of our service, we have to prove it can work and be built upon.”

Mr Hatch stressed the importance of changing the Department’s worldview from being based on the internet technology systems it managed to the service it provided for users.

“A combination of old and new systems will often be needed to support better Government services,” he said.

“Agencies need to focus on the whole service, including the processes and humans that support it, as well as joining forces with business areas and regulators to find opportunities to reform the regulation and technology in lockstep,” Mr Hatch said.

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