26 September 2023

Consumers warned to skip bin service

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Consumer Protection has issued a warning to consumers not to use the services of a Perth skip bin supplier which has failed to pick up the bins within the promised timeframe.

According to Consumer Protection, Imity Pty Ltd, trading as A ‘N’ K Budget Bins, had attracted a total of 35 complaints since November 2020 from customers whose bins weren’t collected on time or at all and, in one case, the supplier failed to deliver after accepting payment.

Commissioner for Consumer Protection, Gary Newcombe said the company promised to collect the bins in four to seven days after delivery, but some customers had been left waiting for up to seven months.

“The consumers claimed that there was no response when they tried to contact the business to arrange removal of the bins from their properties,” Mr Newcombe said.

“Following Consumer Protection’s intervention in January, the company resolved 14 complaints by collecting the bins,” he said.

“At the time, a company director told Consumer Protection that the delay in pick-ups was due to problems with their vehicles, but promised to clear the backlog within two weeks.”

Mr Newcombe said, however, further complaints had been received and there were currently 10 bins waiting for collection, with one consumer waiting for a refund after a bin was not delivered following payment.

He said there had been no response from the company to Consumer Protection’s most recent enquiries and attempts to resolve the outstanding complaints.

“The company’s lack of cooperation and interest in resolving current complaints is a major concern, especially considering its recent track record with a high number of complaints being received,” Mr Newcombe said.

“It really leaves us with no choice but to warn the public about dealing with A ‘N’ K Budget Bins and to strongly recommend consumers seek the services of other more reliable suppliers of skip bins,” he said.

Further information, including how to lodge a complaint can be accessed at this PS News link.

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