26 September 2023

Building Authority builds new call centre

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The Victorian Building Authority (VBA) is to host a new call centre providing rapid guidance and information on occupational health and safety (OHS) matters for the building industry.

Chief Executive of VBA, Sue Eddy said the service was an initiative of the State Government’s COVID-19 Taskforce and would provide a single point of contact for real-time information and advice tailored to the building and construction industry.

“Workers, contractors, employers, industry associations and unions who call the Department of Health and Human Services’ Coronavirus Hotline on 1800 675 398 and select option 5 will be transferred to the VBA’s specialist team,” Ms Eddy said.

“They can ask questions, clarify OHS matters and obtain expert advice on issues such as hygiene standards, physical distancing, screening of workers and the use of personnel hoists,” she said.

“On-site assistance may also be made available to address specific situations.”

Ms Eddy said the launch of the hotline followed VBA’s publication of the Coronavirus (COVID-19) Guidelines for the Building and Construction Industry Victoria.

“Access to real-time advice and support through the coronavirus hotline will ensure the building and construction industry and the thousands of people it employs have access to information when they need it most,” she said.

The Authority’s 44-page Guidelines can be accessed at this PS News link.

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