26 September 2023

Boost in service for Service NSW

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Service NSW is to recruit 1,000 new workers and transform its customer contact centre into a hotline to boost its ability to respond to enquiries during the COVID-19 crisis.

Premier, Gladys Berejiklian joined Minister for Customer Service, Victor Dominello to launch the 24-hour hotline which will provide advice and support on non-health-related COVID-19 enquiries.

“This is the greatest health challenge we have endured in living memory and it is impacting households and businesses across the State,” Ms Berejiklian said.

“We’re hiring more staff to respond to this health crisis and the Service NSW contact centre, will temporarily transition to 24/7 operation to support the State’s response to COVID-19,” she said.

“We want to ensure every family and business can access the advice they need in one convenient location.”

Ms Berejiklian said the hotline would provide the latest updates on COVID-19 restrictions; cost of living assistance; financial support for businesses; and rules around social distancing.

Mr Dominello said the transition to 24/7 operations would be bolstered by a recruitment drive to add the 1,000 extra staff to Service NSW’s existing workforce of 2,800.

“Service NSW is working directly with impacted businesses such as airlines, tourism operators and those in hospitality to match stood down workers with appropriate roles,” Mr Dominello said.

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