Australia Post has committed to improving the experience of its team members living with disability over the next three years.
Executive General Manager at the Government’s Postage agent, Susan Davies said the new Access & Inclusion Plan 2023 to 2025 was the organisation’s first inclusion plan to include specific actions to support carers.
“Over the past 10 years, our Accessibility and Inclusion Plans have helped us create truly meaningful change and improve our team member and customer experiences,” Ms Davies said.
“We’ve introduced new tools to better assist our team members, such as our Workplace Adjustment Guidelines and Digital Passports so people can confidently record their adjustment needs, and haptics on our scanners, ensuring our many delivery team members who are deaf have the tools they need to get the job done,” she said.
“We’re also focused on improving accessibility for our customers throughout the communities we serve.”
Ms Davies said Australia Post would soon be introducing a new point-of-sale system to improve the in-store experience and it was continuing work to improve accessibility on its website and app.
She said the new plan aims to clearly articulate what Australia Post wanted to deliver and the priorities that would guide it over the next three years.
“With over 5.6 per cent of our team identifying as having disability, with an average tenure of 16 years, we aim to attract, support, and retain skilled people from diverse backgrounds,” the agency’s Executive General Manager said.
She said other commitments of the plan included: Ongoing and increased representation of people with disability; Enhanced accessibility options across Post Offices, websites and mobile apps; and Ensuring 90 per cent of customer facing team members completed Disability Confidence training by 2024.
Australia Post’s 31-page plan can be accessed at this PS News link.
