The Department of Veterans’ Affairs (DVA) has entered an arrangement with the Department of Human Services to allow veterans and their families access to the online service myGov to make DVA claims.
Minister for Veterans’ Affairs, Darren Chester said the change would allow veterans and their families to access DVA services in the same place they accessed Medicare, the Australian Taxation Office (ATO), Centrelink and other Government services.
“This initiative is about understanding that veterans and their families will be doing business with more than one Government Department online,” Mr Chester said.
“They can currently access multiple Government online services through myGov and now they can also make claims with DVA through this one-stop shop.”
He said the change would mean that DVA clients utilising the online services MyService and MyAccount now needed a myGov account.
“Veterans and their families wanting to access face-to-face services will still be able to visit DVA’s Veterans Access Networks around Australia,” Mr Chester said.
“Registering with myGov enables clients to use one username and password to access all their Government online services, including DVA.”
Minister for Human Services, Michael Keenan said there were more than 12 million myGov accounts, with Australians accessing the platform hundreds of thousands of times every day.
“Many veterans will already be familiar with myGov through their dealings with the ATO or Medicare and I am confident that those who are new to the system will also find it simple and easy to use,” Mr Keenan said.
