26 September 2023

500 Government websites to merge

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The Department of Customer Service is set to shut down more than 500 NSW Government websites in an effort to improve efficiency for customers by consolidating the sites into one central website.

Minister for Customer Service, Victor Dominello said at least two thirds of the existing 750 websites across Government were outdated.

“We are declaring war on unnecessary NSW Government websites in an effort to provide customers with a more user-friendly experience,” Mr Dominello said.

“The new one-stop shop website will save people time and provide taxpayers with value for money by slashing tens of millions of dollars of costs over the next decade,” he said.

“People rightly expect a seamless digital experience when purchasing goods and services; it should be no different when dealing with Government”

Mr Dominello said the Department was collaborating closely across government to help agencies prepare to retire little-used sites or merge information to nsw.gov.au, which is set to become the centralised online home of the NSW Government.

“Rather than presiding over a wasteland of redundant websites, we need to be gathering real-time feedback from users and striving to continually refine and improve our digital assets,” he said.

Mr Dominello said a trial version of the refreshed website would go live at the end of February and was expected to include information on drought relief, bushfire assistance, as well as births, deaths and marriages.

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