The 18th Annual Government Contact Centre Summit 2018 is Australia’s Original & Largest Contact Centre Summit for Government Services, taking place in Sydney from 27-29 August 2018.
This year, the program has been especially designed to offer insights into the most responsive, customer driven government and non-profit contact centres in Australia and the world, and will focus on:
- Undergoing Digital Innovation with Restricted Funding
- Transforming Staff Culture and Performance to Reflect the Values of the Public Sector
- Delivering Government Services through Omnichannel
This will be your opportunity to meet, network and learn from 26+ expert speakers, including:
- Gavin Elliott, Head of Interaction Design, Department for Work and Pensions (International speaker)
- Amanda Smith, Associate Director for Customer Experience, Health Share NSW
- Aiden Kent, Assistant Director, Australian Bureau of Statistics
- Michelle Berridge, Customer Services Manager, Northern Beaches Council
- And more!
See the program here (hyperlink to http://bit.ly/2HpP9dg) to take a look at our speaker line-up, case studies and discussion sessions.
Register your place by emailing [email protected] and enquire about the early bird and group discounts* available.
Contact us:
E: [email protected]
P: +612 9229 1000
W: Government Contact Centre Summit 2018 (hyperlink to http://bit.ly/2JiDVIc)
*Discounts are subject to availability and not available to vendors or solution providers.
