The State Revenue Office (SRO) has invited community comment on its performance, saying its Customer Service Charter was recently updated to reflect its commitment to quality service.
Commissioner of State Revenue, Paul Broderick said the Office was open to feedback, including compliments, complaints, suggestions or any information about its services or performance.
“In addition to our Customer Service Charter, we and our staff are committed to upholding the Victorian Public Sector Values and Code of Conduct — the foundation of the integrity and accountability framework for all public sector employees,” Commissioner Broderick said.
“We believe everyone has the right to raise concerns and make a complaint, and would appreciate you providing us with the first opportunity to resolve your issue,” he said.
Commissioner Broderick said the SRO was committed to resolving issues in a fair, confidential and responsive manner, free from repercussions or prejudice.
He said the Customer Service Charter was reviewed and updated regularly to reflect the Office’s commitment to providing quality revenue management services that were fair, efficient and delivered benefits for all Victorians.
He said the most recent update had clarified and streamlined the charter so that it better summarised the Office’s service commitments to Victorians, as well as people’s rights and responsibilities.
