Consumer and Business Services (CBS) has declared Christmas shopping now officially open with the peak season in full swing.
As a result the Agency has reminded buyers to be cautious of overseas websites and to understand their own rights as consumers.
It called on shoppers to make themselves familiar with CBS’s five tips.
“It’s easy to get caught up in the shopping and sales flurry so before you click, add to cart, follow our tips to ensure your shopping experience is a merry one,” the CBS said.
No. 1. Do your Research!
The experts said that whether buying online or instore, the shopper should make sure they read product reviews and shop around to ensure the sale really is a bargain.
“Before you click ‘pay now’ read the terms and conditions of your purchase and ensure you understand any fees you’ll be charged if you cancel or amend your order,” the CBS said.
No. 2. Be aware of scams!
When buying a product or service online, CBS recommended buyers ‘always check the website is secure’, and they screenshot or save any documentation, receipts or confirmation emails.
“Be alert to fake sellers,” it said.
“Scammers may pose as genuine sellers on classifieds websites and buy/swap/sell sites.
“If the advertised price of a good or service looks too good to be true, it probably is.”
No. 3. Check delivery timeframes!
CBS’s advises shoppers before they commit to a purchase, to check the sales’ company delivery timeframes, including Christmas cut-off dates.
“Be aware of possible delays due to restrictions on businesses—particularly for international traders—and supply chain issues, and always give yourself a grace period to ensure the gift arrives in time,” it said.
No. 4. Be cautious with overseas websites!
It advised buyers only to buy from websites that were well known, had a good reputation and displayed clear processes for solving problems.
“You have the same rights buying from an Australian business or any online business that is trading in Australia,” CBS said,
“If a business is overseas, you may experience practical difficulties in obtaining a refund, repair, or replacement for your product.”
No. 5. Understand your consumer rights
It said ‘Change of mind’ refunds are not covered by consumer law, so when businesses offer that option, it is purely to provide a higher level of customer service.
“However, if you find something you bought is faulty or doesn’t match the sample or description given, you or your loved one have every right to a remedy, regardless of whether it was on sale,” it said.
“If you do experience a problem with a product or service you buy, you should always talk to the business first.
“If you are unable to resolve the problem, you can contact Consumer and Business Services for advice by calling 131 882.”
More information about Consumer and Business Services as well as consumer rights can be accessed at this PS News link.
