Services Australia has modified its operations for clients in Victoria by recommending they use online and call service options rather than visit the Agency’s service centres.
In a statement issued last week, Services Australia said its service centres would remain open but only for the most vulnerable in the community.
“In line with the latest health advice, there will be strict limits on the number of staff and customers who can be in a service centre at any one time and anyone visiting must wear a face covering,” Services Australia said.
“If someone attends a service centre and they can undertake their business via online or telephone, they may be asked to leave and use these services,” it said.
“Someone may also be asked to leave if their border or travel permit does not allow them to be in a service centre.”
Services Australia said the easiest and quickest way to start a claim was online or via phone.
“People can do most of their Centrelink and Medicare business online or over the phone,” it said.
It encouraged everyone to use the alternate channels wherever possible.
Minister for Government Services, Stuart Robert said people could check and start applying for assistance now and activate their claim later if they needed to.
“If a person thinks there may be a change to your employment over the coming weeks, I’d encourage you to go to www.servicesaustralia.gov.au/covid19 right now to check eligibility and start the application process,” Mr Robert said
“People may be redirected to online or phone services if they visit a service centre for routine business – so save a trip, stay home and try these options first,” he said.
Further information on how Services Australian is operating during the COVID-19 pandemic can be accessed at this PS News link.
