The Commissioner for Consumer Protection, Lanie Chopping says her Agency has received 203 inquiries and 48 complaints about pest control providers over the past two years.
“A number of the complainants claimed the treatments didn’t work and in several cases went on to cause damage to the property,” Ms Chopping said.
“Another complaint involved a consumer who paid $1,000 for what they thought was a one-off treatment, but was then pursued a year later for a further $200 as they’d unwittingly signed a contract for six years of annual inspections at this cost.”
She said it was important for consumers to know what they were signing; to understand the terms of the contract and the extent of the inspection.
“To get the best deal, shop around before you make a choice — this means getting several written quotes and asking for the terms and warranties in writing — to work out which business will provide the most professional service at the best price to meet your needs,” Ms Chopping said.
“You should also decide how detailed and thorough you wish the inspection of the property to be and advise the pest inspector accordingly.”
Consumers should ask lots of questions about after-sales service and what any contracts or guarantees covered.
“Also understand what you are committing to (such as an annual inspection fee) and request written information on the pesticide to be used,” Ms Chopping said.
“It’s smart to check that the person selling you a contract is licensed, and that the person who will be applying the pesticide holds a valid licence and is authorised to do the job.”
