Energy users are to be protected from aggressive sales tactics and sub-standard installation of energy-efficient products under new legislation.
Introducing the Victorian Energy Efficiency Target Amendment Bill 2022, Minister for Energy, Environment and Climate Change, Lily D’Ambrosio said the amendments would protect consumers who signed up for the Victorian Energy Upgrades (VEU) program.
The Department of Environment, Land, Water and Planning’s VEU program helps Victorians cut power bills and reduce greenhouse gas emissions through upgrades to home appliances and equipment.
Ms D’Ambrosio said the amendments introduced new requirements for accredited providers and scheme participants as well as stronger regulations for their conduct.
“The new requirements will boost bill savings, energy efficiency, and emissions reductions, as well as improve compliance and enforcement rules,” Ms D’Ambrosio said.
She said the changes would build on the Essential Services Commission’s existing compliance activities and give the Regulator more tools and powers to protect Victorians.
“From 1 July, the Code of Conduct will be introduced for businesses working under the program, alongside legislative reforms and improving communications to consumers,” the Minister said.
“The Code includes protections for Victorians when it comes to marketing and sales, contracts, communication, installation, after sale follow-up and customer dispute resolution,” Ms D’Ambrosio said.
“For example, minimum standards for marketing will prohibit aggressive sales tactics, prevent the distribution of misleading and false information, and require the provision of a standardised, Government-approved factsheet.”
