The ACT Health Directorate has installed new queue management and electronic wayfinding kiosks across Canberra’s public health services in an attempt to manage waiting times better.
Minister for Health, Rachel Stephen-Smith said the new kiosks would be the first port of call for many people visiting health facilities like the Canberra Hospital, University of Canberra Hospital and Community Health Centres at Phillip, Gungahlin, Tuggeranong and Belconnen.
“Visiting a hospital can be an anxious time,” Ms Stephen-Smith said.
“If you are a patient or visitor, navigating your way through a hospital, checking-in for an appointment or knowing how long you will be there can often be quite overwhelming,” she said.
“The kiosks will deliver more efficient processes for outpatients and help people find their way around hospitals and community health centres when attending appointments or visiting a relative or friend.”
Ms Stephen-Smith said consumers had been closely involved in the evaluation project to ensure the needs of patients, families and carers were met.
Chief Information Officer in the Health Directorate, Peter O’Halloran said the new technologies being implemented were about improving the experience for health consumers.
“We are focussed on improving the experience health consumers have when accessing health services,” Mr O’Halloran said.
