The Australian Competition and Consumer Commission (ACCC) is urging customers of NBN to review their plans as temporary high-speed promotions wind down and people are being put at risk of paying for a product they’re not using.
Commissioner at the ACCC, Anna Brakey said the Commission’s latest NBN Wholesale Market Indicators Report show that in the September quarter, retail service providers bought access to about 450,000 more 50 Mbps and 100 Mbps services for residential and business customers.
“Very high speed services of over 100 Mbps, however, declined by around 195,000 services,” Ms Brakey said.
“This coincided with the scaling back of NBN Co’s ‘Focus on Fast’ promotion, which saw customers on promotional offers returning to their previous speed tiers,” she said.
“As temporary promotions wind down and retailers adjust pricing accordingly, we strongly encourage customers to think about their internet needs and pay for a higher speed tier only if their usage demands it.”
Ms Brakey said the 50 Mbps and 100 Mbps speed tiers had been very popular with consumers recently, “which is understandable as extended lockdowns in several States and Territories have resulted in millions of people working and learning from home”.
The Commissioner said the Report found that more than 75 per cent of NBN customers were on high-speed services of at least 50 Mbps.
The ACCC’s latest NBN Wholesale Market Indicators Report can be viewed at this PS News link.
