NSW motorists caught in the Latitude Financial data breach are being advised by Transport for NSW and Service NSW that they may need to replace their driver licence.
Latitude Financial recently confirmed that the cyber hack was far worse than originally reported, with around eight million people’s data now believed to have been stolen.
In a statement, Service NSW said Government was working with Latitude to support impacted customers following the breach.
“If you have had your NSW driver licence details exposed in the Latitude Financial data breach you may need to replace your card,” Service NSW said.
“You can replace your licence card online or in person at a Service NSW Centre,” it said.
“You only need to replace your NSW driver licence if Latitude Financial has notified you that both your driver licence number and the card number have been compromised.”
Service NSW said this was because in NSW increased identity protections came into effect on 1 September 2022, to help guard against unauthorised use of a driver licence for ID purposes.
It said that since that date, both numbers on driver licences – the licence number and the card number – were required to pass a Document Verification Service check.
“Customers affected will be notified directly by Latitude Financial of the specific information compromised,” the Department said.
“We strongly encourage Latitude Financial customers to replace their driver licence only if they have been notified that their licence number and their card number have been compromised.”
Service NSW said impacted customers would need to pay $29 to have their licence card replaced and could discuss reimbursement with a Latitude Financial representative.
Further information on replacing a NSW driver licence can be accessed at this PS News link.
