Reviewed by Rama Gaind.
By Nigel Adams, Hetton Advisory, $29.95.
As the subtitle states, ‘realising the potential of everyday heroes’ is a powerful affirmation. According to Adams, a sought-after Melbourne-based consultant, the digital economy is both a threat and an opportunity for many businesses, particularly mature service organisations.
While customers’ digital service expectations are being shaped by the likes of Amazon, Spotify, Airbnb and Uber, many local organisations are failing to adapt to a digital future. So, what really makes or breaks the success rate when you note that the success rate of digital transformation is as low as five per cent?
Drawing on his decades of real-world experience, Adams provides a practical guide to effective digital transformation. He believes ‘success lies in not just building the capability of the teams doing the transformation, but also bringing those responsible for day-to-day delivery into the transformational tent’. Such action can play an important role in helping fund the conversion and increase the odds of success.
If you follow a set of unique tools and techniques, organisations can be Match Fit so that teams can free-up capacity, work effectively with the transformation team and acquire the skills needed to participate in the workforce of the future.
A passionate and innovative senior executive specialising in service operation management, Adams is known for driving performance and rapid transformational change.
Match Fit is an essential first step for success in this arena. There’s no doubt that such an alteration is hard. However, the people-oriented approach makes change more achievable and delivers benefits along the way. It’s realistic, comprehensible and is able to be put into practice.
Nigel Adams is known for challenging received wisdom and for being an industry thought leader in operational excellence.
