Observe how your manager uses authority, the way they relate to others, and their communication style as a leader. Photo: iese.edu.
Roberta Matuson says knowing how to manage your superiors is a critical skill in turbulent times when it may be necessary to compete for resources, projects and promotions.
It may seem unnatural to manage those above you in the top-down world of business, but mastering this skill is exactly what must be done to excel in any organisation, especially during these turbulent times.
There will always be a ‘’boss’’. Someone above will always be influencing us. This person may be a spouse, partner, a client, or may actually be called ‘’the boss’’.
It is critical that we learn how to manage these relationships effectively, so we can secure the resources necessary to be successful in any situation.
Here are some tips to help you manage up in the top-down world of business.
Decode your boss’s management style: I’ve yet to see a situation where a boss moulds his or her style to that of his or her employees. You can be certain you will be the one doing the adjusting.
Begin by observing how your manager uses authority, the way they relate to others, and their communication style as a leader.
Most bosses typically fall into one of the following categories: Dictatorial, Laissez-faire, Bureaucratic, or Consultative. Once you determine the type of manager you’ve been handed, you can study ways to work most effectively with this type of leader.
Prepare to play the game of politics: Politics is at play in every organisation, so the sooner you learn how to play this game, the better off you’ll be.
Politics is the informal way that things get done in an organisation, so pay close attention to how work really gets done.
People who master this game follow unwritten rules that allow them to manoeuvre swiftly through the organisation to obtain scarce resources, approval of prized projects and promotions.
Shine the light on others: Compliment staff in front of others, and whenever possible, shine the light on those around you.
The light from their reflection will make you shine brightly.
Presume good intent: It’s easy to jump to conclusions when you are asked to do something that at first doesn’t feel right. Presume good intent.
Provide your boss with options on how to achieve the same results in a way that feels right.
Master the art of influencing: Influencing is communicating effectively with a goal in mind.
Be specific in your request while highlighting why it’s in your boss’s best interest to comply with your request, and you will be on your way to mastering the art of influence.
Blow your own trumpet: For years we’ve been taught that it’s not polite to brag, but if we don’t, how will others know about our contributions?
When organisations call for voluntary redundancies, they exclude those whose contributions are well known throughout the organisation.
You may be the best singer in the room, but no-one will know this if you never open your mouth.
Manage your own performance: Bosses are busy people and most would rather walk on hot coals than write a performance review.
Prepare your own review, which should include ways you’ve added value to the organisation as well as areas needing further development.
Present this to your boss a week before your review, and don’t be surprised if what you get back closely resembles what you’ve submitted.
Continually maintain: Like any connection worth having, you will need to apply care and attention in order for the relationship to flourish.
Continual maintenance is the key to sustaining relationships for years to come.
Hire a mentor or a coach: Every star player uses a mentor or a coach to help them improve their game.
Find someone who is willing to hold up the mirror for you so you can clearly see what your boss is seeing. Then adjust your style accordingly.
Attach your star carefully: You never want to be so closely associated with your boss that you find yourself on the outskirts the moment he or she is no longer in favour.
Be your own person so others know you are more than someone’s sidekick. Begin by choosing one or two of these tips and before you know it, you will be succeeding all around.
Roberta Matuson is president of Matuson Consulting, which helps Fortune 500 companies and high-growth businesses create exceptional workplaces, leading to extraordinary results. She can be contacted at [email protected]. This article first appeared on Roberta’s blogsite.
