Indonesia’s Minister for Administrative and Bureaucratic Reform has urged the country’s Provincial Governments to speed up the provision of integrated digital public services.
Speaking in Bali, Minister Abdullah Azwar Anas said while he was not expecting the Governments to get into a race to create applications, they needed to put interoperability at the forefront of their thinking.
“Interoperability here means providing digital services via two or more systems or components that are integrated or can share the use of data and information,” Mr Anas (pictured) said.
Citing the United Kingdom as a country that had managed to digitalise public services in a large-scale and integrated manner, Mr Anas said it had simplified thousands of applications to just 75.
“In Estonia, citizen digital identity has been connected to various services, starting from education and health, to transportation. It’s the same in Singapore,” the Minister said.
He noted that President Joko Widodo was paying special attention to the integrated digitalisation of public services.
“This is evident from the President signing a Presidential Regulation on Electronic-Based Government System Architecture in December last year,” Mr Anas said.
He said Indonesia had been learning from various Governments across the world, including Denmark, the UK, South Korea, and Singapore.
“The problems they encountered and the solutions they came up with became lessons for us,” Mr Anas said.
He urged the Bali Provincial Government to strengthen digitalisation of services to local residents “because even though Bali is one of the most developed Provinces in Indonesia, there is room for improvement”.
Denpasar, 5 June 2023
