With the New Year well under way, the Global Government Forum has asked leaders in a number of countries to outline their key reform priorities.
What follows is an edited version of their answers.
Alison Pritchard, Deputy National Statistician at the United Kingdom Office for National Statistics (ONS):
“The new Integrated Data Service (IDS) will be my biggest priority project in 2022.
“Using a secure, multi-cloud environment, the IDS will make a huge variety of ready-to-use data from across Government and beyond accessible to approved analysts.
“The service will allow more detailed analysis to be delivered at pace and provide policy-makers with the best possible evidence to make vital decisions for the good of the citizen, whilst continuing to protect their personal information.”
Taimar Peterkop, Secretary of State for Estonia:
“Perhaps most importantly we are trying to transform and modernise the foundation of policy-making.
“We are moving towards co-creational policy-making that is facilitated on the expertise of the Civil Service, the knowledge of academia, and the insight of stakeholders.
“In 2022 we will launch a digital platform that easily allows different institutions and partners to participate in the proposing, drafting and implementing of policies.”
Chan Cheow Hoe (pictured), Singapore Government Chief Digital Technology Officer:
“The important next step is the personalisation of Government digital services.
“It is something we’ve begun to do with our LifeSG app. The app consolidates more than 70 Government services, including registering the birth of a child, buying a property, and applying for financial assistance.
“What we’re doing through the app is to personalise the interaction with the citizen because everyone’s needs are slightly different.”
Alicia dela Rosa Bala, Chair, Civil Service Commission, Philippines:
“The Commission is working on a strategy to develop smart and resilient public organisations and future-ready Public Servants with a focus on providing responsive, people-centred, technology-enabled and green governance.
“One aspect is the Philippine Talent Management Strategy (PTMS), which seeks to strengthen the Civil Service to address future needs and challenges which may occur at the global, national and regional level.
“Measures outlined in the PTMS include building Agency capability to deliver public services through the application of strategic human resource management and organisation development principles.”
The Global Government Forum provides an environment where Public Service leaders across the world can exchange ideas about what works — and what doesn’t.
London, 19 January 2022
