Queenslanders are being reminded about the importance of reaching out for help if they are worried about gambling becoming a problem.
Commissioner for Liquor and Gaming, Victoria Thomson said that although licensed venues were now able to offer a full range of services again, people must realise that this was a “new kind of normal”.
“The recommencement of in-venue gaming after a long shut-down is unique and unprecedented and licensees and patrons need to consider not only the health and hygiene rules but put measures in place to minimise the negative impacts of gambling,” Ms Thomson said.
“The Coronavirus health crisis has understandably left many Queenslanders feeling extremely lonely and anxious,” she said.
“Individuals and families have also faced financial pressures, unemployment and isolation.”
She said that when faced with these challenges, it was important to remember that gambling did not pay the bills and would not create the sense of belonging that came from relationships and social connections.
“If gambling is more than a leisure activity for you, I urge you to contact the Gambling Helpline. It’s a free and confidential service,” Ms Thomson said.
She said self-excluding from venues was now easier with patrons able to ban themselves from multiple venues without setting foot inside.
She said patrons could also approach their local Gambling Help service (GHS) to put multi-venue exclusions in place.
“Gaming venue staff are also trained in responsible service of gambling and have a responsibility to care for patrons, so please don’t feel offended if staff reach out to you to see if you’re okay — they’re just doing their job,” Ms Thomson said.
“Gaming venues also work together with Gambling Help Services in their local area to provide support for patrons who need help dealing with their gambling, but don’t know where to start,” she said.
