The Residential Tenancies Authority (RTA) has shared tips of interest with public sector Agencies to help drive positive workplace change.
Chief Executive of the RTA, Jennifer Smith (pictured) said capturing, analysing and actioning employee feedback through the annual Working for Queensland (WfQ) survey was critical to supporting the RTA’s customer-focused workforce.
Ms Smith said the independent Statutory Authority could attribute its success, including higher participation rates, greater employee engagement and more positive perception of organisational leadership, to its active, year-round approach to engagement.
“The RTA is committed to fostering an agile, resilient workforce that can deliver an exceptional customer experience for the Queensland rental sector,” Ms Smith said.
“To achieve this, we drive a dedicated engagement approach with a strong focus on consistent, clear communication, divisional leader workshops and face-to-face briefings, supported by our Learning and Organisation Development team.”
Ms Smith said communication and commitment from all levels of leadership — including the RTA Board and executive leadership team — helped embed workplace improvements and ensured everyone worked together to deliver on their purpose.
“A key part of the CEO’s role is clearly articulating the importance of the WfQ survey and encouraging participation,” she said.
“It’s a valuable tool to help understand what it is like to work at the RTA and how we can continue to improve the employee experience.”
Another case study, involving the Department of Natural Resources, Mines and Energy, can be accessed at this PS News link.
