The Australian Energy Market Operator (AEMO) has released the findings of its latest annual stakeholder reputation research, revealing that while positive gains have been realised in the past year, there are still some issues in need of attention.
Chief External Affairs Officer at the AEMO, Tony Chappel (pictured) said the 2021 Stakeholder Reputation Study enabled the operator to fulfil its commitment to become a trusted partner, “better able to put our members and stakeholders at the centre of everything we do in the interests of consumers”.
Mr Chappel said overall, the AEMO had improved its position from last year with some positive gains in net advocacy and trust in achieving the National Electricity Objective.
“While the Report shows that we are moving in the right direction, there are also some significant areas requiring further, major improvement,” Mr Chappel said.
“Going forward, we will continue our work in improving transparency, including through three new forums – the Financial Consultative Committee, Markets Forum and Energy Roundtable.”
Mr Chappel said the AEMO would enhance its collaboration and co-design through initiatives such as the Connections Reform Initiative.
“We will work on building trust with our stakeholders through development of a social licence framework for distributed energy resources, collaborating across the industry to put consumers at the centre of distributed energy resources integration,” he said.
“Finally, we will proceed with other planned initiatives, including developing our people’s engagement skills, driving consistency into all of our engagement processes, delivering better internal alignment of our positions and more effective sessions with our industry and consumer stakeholders,” Mr Chappel said.
