Management systems around the world will make or break recovery from the current crisis says Tyler Technologies, the international software provider with the international public sector solutions.
When looking at how your organisation manages its case environment, how flexible and integrated are its processes?
Is it adaptable to enable your organisation to deal with caseloads during times of crisis – such as limiting in-person contact due to COVID-19 – and beyond?
Are there e-lodgement capabilities?
Are there integrations so that e-lodgement seamlessly connects to the case management system?
Can staff work on case files and documents locally or remotely while also maintaining data security?
These questions and more require consideration when addressing your system requirements and assessing whoever provides that solution to you.
Tyler Technologies has answered all these questions and more with software, solutions, and integrations that have empowered those who serve the public sector to work safely and securely, regardless of where they are.
Tyler is a company that’s been at the forefront of the public sector for more than three decades and has leveraged that experience to help numerous jurisdictions, large and small, maintain their processes during this unprecedented time.
Tyler’s Odyssey® justice solution serves more than 1,000 courts and tribunals covering a population of more than 120 million people across 7 countries.
At the heart of the Odyssey solution is a web-based Case Manager application that delivers a comprehensive, end-to-end solution that modernises and automates processes.
The system encompasses all functionality from eLodgement to disposition including comprehensive party management, document management and financial management to help organisations operate more efficiently and improve the administration of justice.
Uniquely suited to serve the Public Sector
A large portion of Tyler’s staff have worked in the public sector, thus are in the unique position of understanding the processes and pain points of what it takes to keep the justice sector functioning – even when services have been limited or the organisation isn’t open to the public.
Tyler’s integrated solutions and experienced implementation teams have helped courts, tribunals and other justice organisations create workflows for electronic signatures, provided parties and solicitors with access to e-lodgement, access to case files, the ability to make electronic payments, manage documents, and more.
Plus, with experience in the justice sector across the globe – including the Northern Territory Supreme Court, Local Court and Civil and Administrative Tribunal, which uses Tyler’s Odyssey Case Manager to handle its caseload – Tyler knows how to develop and adapt systems to meet ever-changing needs.
Do You Feel Supported?
The justice sector around the world has acted quickly to adapt and adjust protocols to make sure citizens are as safe as possible while also administering justice.
As fast as things are changing, there will certainly be bumps in the road.
That’s when the experience, support, and stability of whomever provides the case management system play large roles in an organisation’s success.
With its end-to-end services and support and 24/7 online training, organisations that have used Tyler Technologies to handle specific case management solution adjustments during the COVID-19 crisis have had their unique needs met as far as any solution issues and/or feature questions.
Plus, the company’s philosophy of keeping its solutions evergreen means it always has an eye on the long-term success of any organisation it works with.
For more information on how Tyler Technologies solutions can help empower your public sector organisation, click here.
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